Payment and Shipping Policies

Terms of Commission Work

Please review all terms on this page before commissioning any work. By commissioning work from Distant Light Miniatures, you are agreeing to these terms.

Payments

Payments are accepted either by Paypal or money order, in Canadian dollars or US dollars. Personal checks may be accepted if you're an established client.

If you do not currently own the miniatures that you would like painted, you may order them online and have them shipped to our address. We may also be able to purchase them from a local retailer but the cost will generally be full MSRP plus 13% sales tax.

All jobs must be paid 50% in advance, with the remaining 50% to be paid when the job is nearing completion. If you have a very large job and need to make multiple smaller payments, that can be arranged.

Shipping

Orders are shipped via Canada Post and are traceable. Shipping costs for these orders vary depending on exact weight and destination (generally $15-30 to USA). We will take responsibility for any orders lost in the mail (reimbursement will be in the form of credit, replacement miniatures, or refund, at our discretion).

If you would prefer to have your order sent by another method (1-day courier, FedEx, etc.) let us know and we will try to accommodate such requests.

You are welcome to send your own miniatures to us for painting, but please take note of the following:

-We cannot take responsibility for any lost shipments.

- You may be responsible for taxes incurred at Canada Customs. This may be a small charge (e.g. $10), or none at all. We will advise you before you send your miniatures.

Turnaround Times

We will always try to give you a reasonable approximation of how long it will take for your job to be finished. You are always welcome to email and inquire on the status of your job. Emails regarding job status will be answered promptly, usually the same day. Typical 20-model regiment painting jobs take less than a week to complete, however, at any given time there may be several jobs ahead of yours.

If you want to reserve a future place "in line" for your order, you can place a deposit ($100 or 50%, whichever is less). The sooner you order, the sooner your job will be finished. Jobs are worked on in the order they arrive.

If you are interested in having your miniatures returned to you by a specific date (e.g. Christmas, tournaments, etc.) please mention this as soon as possible. We will try to accommodate such requests, if possible, but cannot guarantee any specific deadline will be met.

Painting Quality

Distant Light Miniatures specializes in high-quality paint jobs that are completed efficiently and consistently. All miniatures are hand-painted, and as such no two models are ever absolutely identical. However, you can expect all models in the same regiment or army to be painted in a highly consistent style with little difference between individual models.

When you commission work from us, you may specify the details of the paint job, or you may leave the decisions to us. Digital photos of completed models will be sent to you as soon as some of the work is completed. We will usually be willing to make slight adjustments to a paintjob to suit your taste. If you have a very large army to be painted, we will send photos of the first "prototype" model for your approval as soon as it's completed.

Please be as specific as possible if you specify the details of the work you would like done. If you do not specify the details of the commissioned work, you are agreeing to accept the decisions we make regarding the work.